ENGWant to reserve your Covid-19 Test?
Click the button below.
Booking your test is very easy, just follow these 3 steps:
- Send a request
Send a message with the following information (Name, e-mail, type of test, number of tests and city).
- Reservation & Payment
You will receive a form and access to the payment form.
- Confirmation of your Test
Once we receive the form and payment receipt, we will send you the confirmation number.
Frequently Asked Questions about Covid-19 Tests
1. Is there any special promotion for groups?
Yes, we have special prices for groups of 5 people or more. It is essential that you all be tested in the same room and at the same time.
2. What is the PCR Test?
It is a molecular test that detects genetic material.- This test is taken with a buccal swab.
- This test is generally very accurate and often does not need to be repeated.
- The result diagnoses an active coronavirus infection.
- CDC Centers for Disease Control and Prevention / Travel During COVID-19.
- FDA US Food & Drug Administration / Coronavirus Disease 2019 (COVID-19).
3. What is the Antigen Test?
It is a test that detects virus-specific proteins.- This test is taken with a buccal swab.
- Positive results are usually very accurate, but false positives can occur, especially in areas where very few people have the virus.
- The result diagnoses an active coronavirus infection.
- CDC Centers for Disease Control and Prevention / Travel During COVID-19.
- FDA US Food & Drug Administration / Coronavirus Disease 2019 (COVID-19) .
4. How long does it take to get my results?
- For the PCR Test - After testing, the results take 36 to 48 hours.
- For the Antigen Test - After testing, the results take approximately 12 hours.
w5. Where can I view my test results?
The results of both tests (PCR and Antigens) are validated and sent via email in PDF format.
6. How long do I have to reserve my Covid-19 Test?
Covid-19 Tests must be reserved no more than 48 hours before the Test Collection. Because the schedule closes and we need to get the supplies.
7. How can I reschedule my appointment?
To reschedule your appointment, please contact us as soon as possible.- You can call toll free +52 1 800 DOCTOUR (800 362 8687)
- You can send an email to pcrtesting@doctour.com.mx.
- Contact us via Whatsapp Business 998 392 4715.
- Communicate via chat through the website.
8. Which laboratory are these tests from?
- DocTour administers Antigen Tests from SD Biosensor, Inc., Abbott Laboratories Inc. and Roche Diagnostics GmbH.
- DocTour administers PCR Tests from Lans Laboratorios de Referencia.
All the tests we offer are approved by the Comisión Federal para la Protección contra Riesgos Sanitarios (COFEPRIS) and the U.S. Food & Drug Administration (FDA).
9. What is the Refund Policy in case of cancellation?
In order to request a refund it is important that you consider the following:- 100% Refund if your cancellation is made within the first 48 hours after your payment.
- 50% Refund if your cancellation is made after the first 48 hours after your payment and up to 72 hours before your test is scheduled.
- No refund if your cancellation is made less than 72 hours before your test is scheduled.